Client Onboarding Account Executive [Remote: LATAM region]
Bunny Studio, Peru

We’re in search of a Client Onboarding Account Executive to aid in promoting and delivering these offerings to a massive global direct client network. This individual needs to possess strong overall business acumen in order to hold relevant discussions with multiple stakeholders ranging from the CEO through Heads of Production and Advertising. The primary focus of this role is ensuring that our clients get the best possible outcome of their creative projects; keeping projects on track, using self-serve features of the platform, help with quotes, and ensuring that the scripts and formatting are correct for the platform.

• Identify cross-sell opportunities within Bunny Studio’s current SMB, Mid-market, and Enterprise customer base.
• Identify clear value gaps within client accounts and align with Bunny Studio’s offerings.
• Advise clients on which kind of services best meet their needs
• Introduce the platform to prospective clients.
• Provide efficiency for clients posting complex projects.
• Proactively work with clients to ensure projects are fulfilled
  • Quote projects, understand needs and details, negotiate pricing, talk to our Pros, align projects with Customer Ops.
  • Gather documents (i.e MSAs, NDAs) and collaborate with Legal and/or Finance for their completion.
• Manage relationships with multiple influencers and maintain a revenue focus while delivering on quality-driven KPIs.
• Influence both net-new and ongoing revenue opportunities.
• Increase brand awareness and demand through targeted sales amp; marketing campaigns.
• Manage, coordinate, and/or facilitate introductions/handoff to internal fulfillment teams.
• Analysis of data and trends:
  • Provide internal teams with specific client data points to ensure process efficacy.
  • Provide feedback to the Product team by being a bridge between customers and the product team.
  • Analyze ticket response data to make and implement recommendations that improve our conversion and satisfaction rates.
  • Maintain KPIs within the expected projections and goals.
• Communicating with clients via chats, phone calls, and emails.
• Manage leads from the customer experience team and account management.
• Open Loops - reach out to new accounts to onboard them within the system and ensure their first project is posted successfully.

Requirements

• C1 English level - Advanced English level.
• 1+ years experience in Sales and/or Account Management.
• Bachelor’s degree or higher (preferred).
• A high level of digital proficiency amp; communication.
• Working knowledge of SaaS collaboration tools (G- Suite, HubSpot, SnapEngage, Airtable, Slack, Zoom).
• Access to high-speed and stable internet.
• Familiarity with creative services.
• Basic understanding of technology integration.
• Experience presenting to Mid Level and Senior Level leaders.
• Must be a highly process-driven sales person.
• Ability to manage and forecast deals in CRM.
• Able to work under own initiative as well as in a team environment.
• Ability to work under pressure and meet targets and deadlines.
• Excellent relationship-building skills with a proactive communication approach.
• Adaptive mindset, someone who is not afraid to do things differently.
• Crazy about self-development, reflective, and open to challenges.
• Assertive yet empathetic, not afraid to engage in difficult conversations.
• Strong project management and time management skills.
• Self-starter who is target-driven and motivated.
• Data-driven and can think outside the box when finding solutions to identify the win/win.
• Takes on additional duties as assigned.

Benefits

Flexible paid time off

We encourage our team to take time off during the year and recharge. Moreover, you'll be able to take time off to deal with physical or mental health situations.

Education budget

You'll have access to our education budget, from books to courses, from coaching to in-person classes. We've built a comprehensive education framework and budget that you can use to your professional advantage.

Parental leave

You can take up to 4 months of paid parental leave within the first year of becoming a father or a mother. We extend this policy to adoptive parents as well.

Equipment

As you join Bunny Studio, you'll receive a computer, a screen, a keyboard, a mouse or trackpad; and a noise-canceling headset. After your first 2 years in the company, you'll own this equipment.

Ergonomic home-office set-up

Job Rewards and Benefits